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Legal: Privacy · Terms of use · Legal notice

Terms of Use

The conditions for using Abastecia, the free trial, the plans, your data, and our responsibilities.

Last updated: October 8, 2026

These terms govern the use of Abastecia (the "Service"), a cloud application that calculates suggested purchase orders based on a business's sales, product, and stock data. The Service is provided by [RAZÓN SOCIAL, S.L.], with NIF (Spanish tax ID) [NIF] and registered address at [DOMICILIO SOCIAL, CÓDIGO POSTAL, CIUDAD, ESPAÑA] ("Abastecia", "we", "us").

By creating an account, the company that creates it (the "Customer") and the individual who does so on its behalf accept these terms and the Privacy Policy.

1. Who the Service is for

The Service is intended for businesses and professionals, not consumers. The person who creates the account represents that they have authority to accept these terms on behalf of the Customer.

2. The account

  • Each user must have their own login and keep their password secret. The Customer is responsible for anything done with its users' accounts.
  • The account administrator can add users up to the limit of their plan.
  • Notify us immediately at [email protected] if you suspect that someone has accessed your account without permission.

3. Free trial

New accounts get a 14-day free trial with the features of the chosen plan, with no card required. When the trial ends, the account becomes read-only: you can view your data and orders, but you cannot upload new data or recalculate until you subscribe to a plan. If you do not subscribe to a plan, we delete the account and its data 90 days after the trial ends.

4. Plans, prices, and payment

  • Each plan has certain limits (stores, products, and users) and features, which are described at abastecia.com. If a file exceeds the plan's limits, it is not loaded and we let you know.
  • The prices and payment methods for each country are shown when you subscribe. The subscription is paid in advance, monthly or annually, and renews automatically until you cancel it. Applicable taxes are added to the prices.
  • You can change plans whenever you want. We will give you at least 30 days' notice of any price change, and you may cancel before it takes effect.
  • If a payment fails and is not resolved after we notify you, we may suspend the account. Data is not deleted during the suspension.

5. Your data

  • The data you upload is yours. You grant us permission to process it for the sole purpose of providing the Service to you, in accordance with the Data Processing Annex.
  • The Customer warrants that it has the right to use the data it uploads and that, if that data contains personal data, it has complied with the legal obligations for processing it.
  • You can ask us at any time for a copy of your data in a common format (CSV or Excel).
  • When you cancel, we delete your data within 30 days at most, unless you ask us for a copy beforehand.

6. What the Service does and does not do

  • Suggested orders, forecasts, and alerts are calculated using statistical methods based on the data you provide. They are recommendations: the purchasing decision always rests with the Customer, who can change any quantity before sending an order.
  • The quality of the results depends on the quality of the data. We do not guarantee any specific level of accuracy, sales, savings, or absence of stockouts, because these depend on factors outside our control (changes in demand, supplier delays, data errors, promotions, etc.).
  • The Service does not replace your point-of-sale system, your accounting software, or your official inventory records.

7. Acceptable use

You may not: attempt to access other companies' data, test the security of the Service without our written authorization, deliberately overload it, resell or copy it, upload unlawful content, or use it for unlawful purposes. We may suspend an account that breaches these rules, with prior notice unless there is an immediate risk.

8. Availability and support

  • We work to keep the Service continuously available, but there may be interruptions for maintenance (which we will try to announce in advance and carry out outside business hours) or for reasons beyond our control.
  • Support: our assistant answers usage questions instantly. If it does not resolve the issue, a member of our team responds within 4 business hours, Monday to Friday from 8:00 to 18:00 Bogotá time, excluding public holidays. This is our service commitment; if we repeatedly fail to meet it, you may cancel without penalty.

9. Intellectual property

The Service, its software, its calculation methods, the Abastecia brand, and the content of the website and help materials belong to us or our licensors. We grant you a non-exclusive, non-transferable right of use for the duration of your subscription. If you send us suggestions for improvement, we may use them freely.

10. Liability

  • We are liable, without limitation, for damages we cause by breaching these terms through willful misconduct or gross negligence.
  • In all other cases, and to the extent permitted by law, our total liability to the Customer is limited to the amount it has paid for the Service in the 12 months preceding the event giving rise to the liability, and we are not liable for loss of profits, lost sales, or indirect damages.
  • During the free trial, the Service is provided as is, without warranties.

11. Term and cancellation

The contract remains in force for as long as the account is active. You can cancel at any time by emailing [email protected] or from within the application once that option is available; cancellation takes effect at the end of the period already paid for, and partial periods are not refunded. We may terminate the contract with 30 days' notice, or immediately if you materially breach these terms.

12. Changes to these terms

We may update these terms. If the change is material, we will give you at least 30 days' notice by email or in the application. If you do not agree, you may cancel before it takes effect.

13. Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the courts of [CIUDAD DEL DOMICILIO SOCIAL], unless a mandatory rule of law provides otherwise. Before going to court, we will try to resolve the matter amicably: email us at [email protected].

If these terms are published in several languages, the Spanish version prevails in the event of any discrepancy.

Annex: Data processing agreement

This annex applies to any personal data that may be contained in the information the Customer uploads to the Service, pursuant to Article 28 of the General Data Protection Regulation.

  1. Subject matter: Abastecia (processor) processes that data on behalf of the Customer (controller) solely to provide the Service: storing it, calculating orders and alerts, and displaying it to the Customer's users.
  2. Instructions: we will process the data only on the Customer's documented instructions, which consist of these terms and the Customer's use of the Service.
  3. Confidentiality: persons authorized to access the data are bound by a duty of confidentiality.
  4. Security: we apply the measures described in the Privacy Policy (encryption in transit, separation of data by company, access control, daily backups, and activity logging).
  5. Sub-processors: the Customer authorizes the providers listed in the Privacy Policy. We will give 30 days' notice of any change so that the Customer can object on reasonable grounds.
  6. International transfers: these are carried out with the safeguards described in the Privacy Policy.
  7. Assistance to the Customer: we will assist the Customer in responding to requests to exercise data subject rights and in complying with its obligations regarding security, breach notification, and data protection impact assessments, to the extent these depend on us.
  8. Security breaches: we will notify the Customer of any breach affecting its data without undue delay and, in any event, within 48 hours of becoming aware of it.
  9. End of processing: when the contract ends, we will return the data if the Customer so requests and then delete it within the stated time limits, unless we are legally required to retain it.
  10. Audit: we will make available to the Customer the information necessary to demonstrate compliance with this annex.