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File upload errors and how to fix them
What each error message means when you upload data, and what to do.
If a file has a problem, nothing from it is saved and your previous data stays as it was. Fix the file and upload it again.
| Message | What's happening | How to fix it |
|---|---|---|
| Missing columns: … Found: … | We don't recognize one of the required columns | Rename the column to one from the list in How to prepare your files. The message tells you which ones are missing and which ones we found. |
| Couldn't recognize any dates | The dates aren't in a valid format | Use day/month/year (21/09/2026 for September 21, 2026). In Excel, make sure the column is formatted as a date or as text, not as a number. |
| N rows without a valid date were skipped | Some dates are empty or written incorrectly | Everything else was saved. Check those rows if they matter. |
| Couldn't find any rows with a product code | The code column is empty | Make sure every row has its code. |
| The file is empty | There are no rows below the header | Make sure you exported the data and not just the header. |
| The file is over 25 MB | The file is too large | Split it by year or by store and upload each part. |
| Unrecognized format | It isn't an Excel or CSV file | Save it as .xlsx or .csv. |
| Couldn't read the file | The file is damaged or password-protected | Open it in Excel, remove the protection, and save it again as .xlsx or .csv. |
| Your … plan allows N … and this file has M | The file goes over your plan's stores or products | Upload only the stores or products your plan includes, or move up to a bigger plan. See Plans and free trial. |
| Your free trial has ended | Your 14-day trial is over | Choose a plan to keep uploading data and calculating orders. Your data is still saved. |
The orders look wrong
- Everything shows as "Running out": most likely the stock file is missing, or the codes in the stock file don't match the ones in sales. Make sure the code is exactly the same in all three files (P001 is not the same as p-001).
- A product doesn't show up: its code isn't in the products file. Add it and upload products again.
- Very large quantities: check that product's lead time and case size in the products file. A lead time of 70 days instead of 7 multiplies the order.
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