Frequently asked questions

Short answers to the most common questions.

Do I need to install anything? No. Abastecia works in the browser on your phone or computer.

How often should I upload data? Before each order, upload your sales from the last few days and your updated stock. With the Professional plan, we also recalculate every night.

Do I have to upload all my sales every time? No. Just the last few days is enough: they're added to what's already there. If you repeat dates, the new data replaces the old.

I buy by the case and sell by the unit. Does that work? Yes. Enter the units per case in the multiplo column of the products file, and the order is rounded to full cases.

Can I change the suggested quantities? Yes, in Orders, with the + and − buttons or by typing in the quantity.

What if I don't have 2 years of sales? It works just the same. With less history, the forecast is a bit less accurate and doesn't detect seasonality. With less than 6 weeks, we let you know that the product is new.

Why is it suggesting I order something I just ordered? Because it wasn't marked as sent. Mark it in Orders, or upload your stock with the on-order column filled in.

Can I use it with several stores? Yes, starting with the Professional plan (up to 5). See Multiple stores and transfers.

Does it connect to my billing software or point-of-sale system? On the Business plan, we set up the automatic connection. On the other plans, export the files to Excel or CSV from your software.

Can anyone else see my data? No. See Security and privacy.

Can I use Abastecia in Spanish or Portuguese? Yes. Pick the language in the selector at the top right, in the app and in this help center. Each user has their own, and emails arrive in that language.

Can't find what you're looking for? Contact us: the assistant answers right away and a person within 4 business hours. See how to contact us